Unable to see, manage, or unlink Peacock account on Xfinity Website

I am unable to access the peacock premium subscription that is included in the platinum member benefits. 

the offer says that is is active and that I need to activate it through the streamstore. however the option to activate it is note present one to attempt that action. I am also unable to manage the subscription or unlike the existing account.

This issue began after making changes to our existing internet service a few months ago and has not resolved on it own. 

prior to this change we were able to use the included service with no issue.