Unable to play movie rented

user_6xducn, hello there and thanks for reaching out! I apologize about your experience. I would like to do some troubleshooting with you to get this resolved. 

To move forward with your concern, please send us a direct message with your full name and complete service address. From there I can authenticate your account and assist you further. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
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