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Visitor

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5 Messages

Wed, Jun 1, 2022 1:32 PM

Unable to login to xfinity stream

I logged in yesterday but today it is giving me some really strange error messages. I AM GETTING ALL THESE ERRORS AND IT IS INCREDIBLY FRUSTRATING SINCE I AM TRYIING TO WATCH TENNIS THAT IS GOING ON RIGHT NOW. When i try to chat with an agent .. they are too busy. When i calll  the horrible menu doenst allow me to talk to an agent and claims that there is an outage in my area which i know is NOT there. 

THE WORST THING IS THAT I CAN WATCH IT ON MY PHONE BUT NOT ON MY BROWER. THE WORST CUSTOMER SERVICE IS XFINITIY. 

1. "hmm the page didnt load correctly. Try refreshing the page, if the problem persists, try again later."

2. Access not Authorized
You signed in successfully, but you must be an Xfinity user to enjoy this service.

3.Please clear your browser's cache

Sorry, we're having some trouble. Please clear your browser's cache and then refresh this page.

(Error TVAPP-00114)

Official Employee

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50 Messages

2 m ago

Hello, @user_fca800. My apologies for the issues you experienced with our Stream app on your browser. Also, the experience in trying to get the issue resolved. Did clearing the cache and cookies resolve the issue or signing out of the site and signing back in?

Visitor

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5 Messages

2 m ago

I tried everything and Nothing works.

Official Employee

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282 Messages

Drats! Though I know the match may be over at this point, we'd still love to work towards getting this resolved so that you can enjoy the ability to stream via your browser in the future!
By chance, had you the opportunity to test out an alternate browser to see if perhaps it was specific to the web browser being used?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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5 Messages

there are many more matches. I tried different browsers as well.

Official Employee

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54 Messages

Are you using Windows or IOS? Also, I would like to further review this issue by reviewing your username details. 

 

Can you please send me a DM, so we can further work on this? Here are the steps to send a direct message:

 

Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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5 Messages

I am using windows.

PS: I cannot believe that this is a criterion for a message (It must have at least 20 characters.) thats why i added this PS. 

Visitor

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5 Messages

Also I am signed in and i am not sure where to find the direct mesage icon. (I didnt have to click on sign in ). Can u please help?

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