Unable to login to Xfinity beta stream one continuous loop

I need my account reset so I am able to login to Xfinity stream from my roku. I have called multiple times and spoke with several people. I just want to watch tv…..

each time login brings me right back to login page.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

Mannyf

New Poster

•

6 Messages

4 years ago

Having problems with Xfinity Beta on my Samsung TV too. Whenever I select a channel to watch it plays for a couple of seconds then stops, then plays again for a couple of seconds and it stops. Essentially it's unable to stream anything. All other streaming apps on the same TV work without problems.

1

0

CCKimberly1

Official Employee

•

842 Messages

Thank you for reaching out to me this morning. My name is Kim and I will be happy to help!

Could you please send our team a direct message with your full name and full address?

To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

4 years ago

0

CCXavier

Official Employee

•

695 Messages

4 years ago

Hello @user_fd15d7, thank you for being a part of the Comcast family and for taking the time to reach out to us. I am sorry to hear that you are having concerns with your Xfinity Stream App on your Roku device. Do not worry, I can assure you reached the right person, I will be happy to assist you through to a resolution with your service concerns. To get started, would you be so kind as to send our team a direct message with your full name and full address? Our team can most definitely take a further look at this https://comca.st/3HRv3HB send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

0

U

user_d2458a

Visitor

•

1 Message

3 years ago

What was the resolution as having same issue. Can successfully login from other devices.

1

0

CCJodie

Problem Solver

•

1.3K Messages

@user_d2458a Hi there, let's take a closer look at the issue for you. We will have to run through some troubleshooting steps to see if we can get a ticket going to see what's the issue here with your setup.

Please select the chat icon in the top right-hand corner. Then search for Xfinity Support. Please make sure to provide your full name and service address. Or click here

https://comca.st/3IhcGMA. Then click the "New message" (pencil and paper) icon.

Type "Xfinity Support" there. As you are typing a drop-down list appears.

Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter or tap the >icon to send it

I no longer work for Comcast.

3 years ago

0

Xfinity Stream Website

user_fd15d7

Unable to login to Xfinity beta stream one continuous loop

Mannyf

CCKimberly1

CCXavier

user_d2458a

CCJodie

New to the Community?