Visitor
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3 Messages
Unable to link Peacock Account
I recently moved and Peacock is saying I already have an active subscription and I cannot activate through Xfinity. When I try to link it, I get an error message.
Visitor
•
3 Messages
I recently moved and Peacock is saying I already have an active subscription and I cannot activate through Xfinity. When I try to link it, I get an error message.
Kap47201
New Poster
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3 Messages
24 days ago
I cant get Disney plus/hulu to link to my xfinity. Keep routed to pay subscription page. Neither xfinity or disney have a solution. Good luck with your Peacock!
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XfinityTommy
Official Employee
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2.8K Messages
22 days ago
user_64x8qq Good morning! We are here to help. Can you please follow these steps for us:
1. Log in to your account on xfinity.com, then open Xfinity Assistant: xfinity.com/xfinityassistant
2. Click Activate Now on the banner that states, "Your Peacock subscription is ready for activation." If you don't see the banner, try typing in "Peacock Premium Activation".
3. You will be redirected to Peacock, so you will want to finish activation on the Peacock site.
Note: You must use the primary email address associated with your Xfinity ID to redeem this Peacock offer. If you use another email address, the system won’t recognize the offer as valid.
After activating in the Xfinity Assistant, you will want to finish the set up via Peacock by doing the following:
1. Visit https://www.peacocktv.com/ and click “Sign In”
2. Enter the email address and password associated with your Peacock account (this may be the same login as Xfinity, it may not be. If you have multiple email addresses, I would try them all. You can also select “I don’t know my password” if necessary.)
3. After signing in, you will be able to confirm if you have access to the site. (You can do additional double-checks on account as well by clicking “Account,” navigating to “Plans & Payment”, and confirming monthly charges = $0.00)
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