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13 Messages

08/27/2026 1:05 AM

Unable to Forward While Recording

I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA.

I have tried deleting and reinstalling the app, as well as, hard restarting the TV.  

I see that others with different TV brands/models are having this issue as well.

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14 hours ago

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user_1zjqqt

Visitor

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4 Messages

16 days ago

I tried this yesterday. It is still not working on Samsung TVs. What is the status?

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XfinityGabriel

Official Employee

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3.7K Messages

 

Thanks for the update. I know it’s frustrating to still be dealing with this after troubleshooting yesterday.
As an additional check, please make sure your TV  and Xfinity Stream app are fully updated and compatible. You can confirm your TV’s model and current software version under Settings > Support > About This TV. (2018–2026 listed; 2017 no longer supported) You can also try signing out of the Xfinity Stream app and signing back in if you haven’t already. 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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16 days ago

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user_uhoksi

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6 Messages

I'm having the issue on my computer. It works fine on my LG TV.

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16 days ago

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XfinityAmira

Official Employee

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5.2K Messages

Hello user_uhoksi! We appreciate you reaching out to our Xfinity Forum. My team is here to support you. I am sorry to hear you're also running into this issue on your end. For troubleshooting purposes, is this happening on all recordings or just particular ones? 

 

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14 days ago

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user_1zjqqt

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4 Messages

@XfinityGabriel​ 

My samsung tv is a newer model and everything is updated. Signing out did not work. 

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11 days ago

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user_io4el5

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15 Messages

XfinityAmira,  This issue has now been reported by many users and your engineering department has already acknowledged that this is a real issue with ALL recordings that you are attempting to watch in a bowser on a computer before the recording has completed.    How about telling us when we can expect this to be fixed?   DO NOT tell us that you have no updates at this time.  This is a high priority issue for the many people who are experiencing it, and I'm sure that your engineering department has got some sort of schedule on when they intend to fix it.  Please report back to us when we can expect it to be fixed.

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11 days ago

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user_cfe3ae

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4 Messages

12 days ago

Regarding the loss of our DVR control when watching in progress recordings, Has anyone received an actual update? Has anyone had it fixed or found a better workaround than the delete, Restart recording, recover process? I think Xfinity is not being open and honest with us. I can't help thinking Xfinity knows exactly what they have done and they are simply stonewalling the users. I noticed when the issue first cropped up that at least one of my browsers (Firefox) asked/forced me to accept a download of Google Windvine software which appears to be related to copyright issues. I would suspect that content providers have an interest in whether viewers are watching their programing and skipping commercials or watching only portions. Did Xfinity drop the ball here and is now hanging us out to dry. 

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user_c8kkrw

Visitor

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2 Messages

6 days ago

I am also considering canceling. It is so frustrating. We have tried every single troubleshooting option available. You can’t even watch a game if you start late. This is absolutely ridiculous

1

XfinityVianney

Official Employee

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3K Messages

 

user_c8kkrw, 

I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

For an example of how to send us a Direct Message, check out this link for more help: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 days ago

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wriley18

Regular Visitor

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12 Messages

6 days ago

I have the same issue both on my Samsung TV and on all Windows computers. Comcast is well aware of the issue from the responses in this thread and others.

Comcast ... can someone in your tech group (not you front line support) give us a definitive status and progress update on this promised fix?

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Vandal21891

Visitor

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6 Messages

6 days ago

So I made a comment on this thread in early October stating that an (advanced team) Xfinity tech had told me the issues were slated to be fixed by October 10th.

Well, that time has long passed and we all are still stuck.

I wanted to ask all that have commented here about an email I got from Xfinity yesterday describing a new Stream app that was rolling out and it said "The new look arrives on its own over the next several months."

Dollars to donuts says they were beta testing the new app sometime in late August judging by the dates of some of the posts on this thread (my issues started on or about October 1st), and they changed something on the web based streaming portal. They may not have known about the negatives until sometime after that but they definitely know now, and the problem we're all experiencing must be tied to another change that they can't easily roll back because it will mess up something else more important. Who knows at this point. We know it's a problem, they know it's a problem. Why can't we just get it resolved?

My point here is that for 2 months techs and online agents have known our issues and as it turns out they are rolling out a new stream app that probably instigated the whole thing, not that anyone from Xfinity would ever admit that.

So we wait. And sulk. Like some of you, I have been researching leaving Comcast after 20+ years and it's not something I want to be doing. I have used the published workaround by deleting an in progress recording and watching that way, but it is a hassle I shouldn't have to do for all the $$$ I pay Comcast every month.

Sorry for the rant. I'm just frustrated is all.

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user_vyzgae

Visitor

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7 Messages

Don’t be sorry. We are all frustrated. Some of us, like myself, have stopped ranting because it does no good, but I feel like ranting one more time - not that it will do any good.
For a month or so, I’ve been unable to watch 2 shows on CNBC that I’ve recorded for years with Xfinity Stream. I now have to watch them on my little 9 inch IPad because I haven’t been able to jump in late and fast forward through commercials and content that doesn’t interest me on my HP laptop anymore. I used to be able to view these shows, and some sports recordings, on a 27” monitor via an HDMI cord connected to my HP laptop at my desk. Can’t anymore. Thank god for IOS devices! I shouldn’t have to be forced to do this though . I pay $348/mth to comcast for their triple bundle of TV, Internet and Home phone. The TV and home Phone work great. The internet works well, with the exception of the Streaming feature and the seemingly permanent fast forward SNAFU. I feel sorry for NFL and NBA fans who record games and can’t hop past the endless commercials. 

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6 days ago

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jdawg90

Contributor

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147 Messages

@Vandal21891​ If you follow their quarterly earnings, they're working hard to lose another few hundred thousand customers it would seem. Anyone with a short position on Comcast/Xfinity is cheering for all of us to lose LOL

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4 days ago

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XfinityThomasA

Official Employee

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4K Messages

 

Thank you for your feedback. Vandal21891. We appreciate your choice in service providers and the opportunity to help in every way we can. Let's take a closer look and troubleshoot this together. Please send us a Direct Message.

On a Desktop:

Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.

Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.


In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.

On a Mobile Device:

Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.

How to: Direct messaging within the forum

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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4 days ago

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