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user_8e6mgy
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13 Messages

08/27/2026 1:05 AM

Unable to Forward While Recording

I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA.

I have tried deleting and reinstalling the app, as well as, hard restarting the TV.  

I see that others with different TV brands/models are having this issue as well.

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2 hours ago

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user_1zjqqt

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4 Messages

5 days ago

I tried this yesterday. It is still not working on Samsung TVs. What is the status?

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XfinityGabriel

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3.6K Messages

 

Thanks for the update. I know it’s frustrating to still be dealing with this after troubleshooting yesterday.
As an additional check, please make sure your TV  and Xfinity Stream app are fully updated and compatible. You can confirm your TV’s model and current software version under Settings > Support > About This TV. (2018–2026 listed; 2017 no longer supported) You can also try signing out of the Xfinity Stream app and signing back in if you haven’t already. 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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5 days ago

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user_uhoksi

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5 Messages

I'm having the issue on my computer. It works fine on my LG TV.

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5 days ago

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XfinityAmira

Official Employee

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5.1K Messages

Hello user_uhoksi! We appreciate you reaching out to our Xfinity Forum. My team is here to support you. I am sorry to hear you're also running into this issue on your end. For troubleshooting purposes, is this happening on all recordings or just particular ones? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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3 days ago

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user_1zjqqt

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@XfinityGabriel​ 

My samsung tv is a newer model and everything is updated. Signing out did not work. 

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2 hours ago

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user_io4el5

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12 Messages

XfinityAmira,  This issue has now been reported by many users and your engineering department has already acknowledged that this is a real issue with ALL recordings that you are attempting to watch in a bowser on a computer before the recording has completed.    How about telling us when we can expect this to be fixed?   DO NOT tell us that you have no updates at this time.  This is a high priority issue for the many people who are experiencing it, and I'm sure that your engineering department has got some sort of schedule on when they intend to fix it.  Please report back to us when we can expect it to be fixed.

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2 hours ago

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user_cfe3ae

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4 Messages

19 hours ago

Regarding the loss of our DVR control when watching in progress recordings, Has anyone received an actual update? Has anyone had it fixed or found a better workaround than the delete, Restart recording, recover process? I think Xfinity is not being open and honest with us. I can't help thinking Xfinity knows exactly what they have done and they are simply stonewalling the users. I noticed when the issue first cropped up that at least one of my browsers (Firefox) asked/forced me to accept a download of Google Windvine software which appears to be related to copyright issues. I would suspect that content providers have an interest in whether viewers are watching their programing and skipping commercials or watching only portions. Did Xfinity drop the ball here and is now hanging us out to dry. 

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