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user_8e6mgy
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Thursday, August 27th, 2026 1:05 AM

Unable to Forward While Recording

I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA.

I have tried deleting and reinstalling the app, as well as, hard restarting the TV.  

I see that others with different TV brands/models are having this issue as well.

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XfinitySeth

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6 days ago

Hey there user_8e6mgy 👋 I'm glad you're taking advantage of the Xfinity Stream app on your TV, so I definitely want to help resolve any issues you're facing with it! When you're recording a live program, you won't be able to fast-forward beyond what is currently being aired, but are you saying that when you rewind the program you're not able to fast-forward back to the point in which is live?

 

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user_8e6mgy

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The rewind button only rewinds 5-10 seconds each time it’s pressed.

This is the same issue as user_1g37kz

is having. 

“

xfinity stream fast forward button not accessible for in-progress recordings on LG tv.

The fast forward button appears but cannot be selected for in-progress recordings when running xfinity stream on ethernet connected LG tv, even if program has run for 30+minutes (no "catch-up"). This change happened sometime in the last month for recordings on multiple channels.  I have hard reset tv, uninstalled and reinstalled app with no success. If viewing xfinity stream on wifi at home, I cannot access in-progress recordings online through google chrome because "I'm not on my home network" (although I am) - so I cannot test the fast forward on a different device.”


However, they have a LG tv and I have a Samsung tv so it must be an issue with the app after updating.

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6 days ago

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XfinitySeth

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I appreciate the troubleshooting you've done up to this point! When you're trying to fast-forward any program currently recording, is there buffer for the program to be fast-forwarded to, or is it already at the end of the live buffer?

I know you mentioned you can only rewind 5-10 seconds, but does the recording not allow you to fast-forward back to the spot you were at prior to rewinding?

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6 days ago

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user_8e6mgy

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6 days ago

No. Forward is not an option until the full program has recorded. in fact, if you start watching the program from the beginning while it’s recording, it will stop once the full recording has ended. And you have to start the recording again from the beginning and then you can forward. This is obviously a glitch with the app. I’m not the only person having this problem.

there’s something wrong with the counter at the bottom too. Here is a pic.

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