Skip to main content

    Support

    Offers

C
cprcomputing
1st Topic
1st Reply
1st Like

Visitor

 • 

2 Messages

Saturday, January 14th, 2023 10:10 PM

Closed

Unable to connect using an ethernet connection in my home. It says Connect to in-home WiFi to watch.

I am getting an error message that says Due to licensing agreements, some content can only be viewed on your home WiFi. I do not have Wifi on the computer I am using but it is connected via ethernet. This has been find for the last couple of years but suddenly changed today.  I did have to agree to a new agreement that allows me to stream that I had also never seen before. This is right before I got this new message about the WiFi.

Thank you for your help

Question

 • 

Updated 

2 years ago

179

2

0

This conversation is no longer open for comments or replies and is no longer visible to community members.

cprcomputing

Visitor

 • 

2 Messages

2 years ago

Other content works as expected. I am only experiencing this issue with just the out of home restricted content.

2

CCCam

Official Employee

 • 

232 Messages

Hello @cprcomputing. I would be happy to help with the error you are seeing. Sometimes this issue can occur if the modem information does not match the records we have on file. Let's look into this further with your account information. 

Could you please send our team a direct message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_60d0fe

Visitor

 • 

2 Messages

What was the resolution for this issue? I also am having the exact issue.

2 years ago

0

user_60d0fe

Visitor

 • 

2 Messages

2 years ago

Did you ever get a resolution for this issue? I am also experiencing the same issue.

1

0

CCElizabeth

Problem Solver

 • 

908 Messages

Hello @user_60d0fe

 

Thank you for bringing this issue to our attention You are in the right place for help.

 

Please send a direct message with your first and last name, as well as complete service address to "Xfinity Support". To do so, click on the chat icon located at the top right of this forums page.
 
 1. Click "Sign In" if necessary
 2. Click the "Direct Messaging" icon (upper right corner of this page)
 3. Click the "New message" (pencil and paper) icon
 4. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
 5. Type your message in the text area near the bottom of the window
 6. Press Enter to send your message

I no longer work for Comcast.

2 years ago

0

forum icon

New to the Community?

Start Here