Visitor
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Unable to Cancel Peacock Premium Subscription Billed Through Xfinity
Hello, Xfinity Support Team,
I need help canceling my Peacock Premium subscription, which is billed through Xfinity StreamStore at $10.99 per month.
I have tried canceling through both Peacock and Xfinity, but I cannot find the subscription in my Xfinity account or app. Peacock's official Help Center confirms that subscriptions billed through Xfinity must be canceled by Xfinity.
I also tried contacting Xfinity through online chat, but I waited for several hours without receiving assistance.
I have been trying to resolve this since October 29, and I am still being charged for a service I no longer want.
Could an Xfinity representative please help me cancel this subscription and confirm that there will be no future Peacock charges?
I only want to cancel Peacock Premium. Please do not make any changes to my Xfinity internet service.
Thank you for your assistance.
XfinityAsia
Official Employee
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1.6K Messages
1 hour ago
Hello @user_5ynxqa. Thank you for posting on the Xfinity Forum. I understand how frustrating it can be to reach out for help more than once and still not have your concern resolved. I’d be happy to help with canceling your Peacock subscription and work with you on the next steps.
When you’re ready, please send a Direct Message to Xfinity Support with your full name and complete service address, so we can review your account and take it from there.
To send a Direct Message:
• Click "Sign In" if necessary
• Click the "Direct Messaging” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How To: Direct messaging within the forum
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