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user_kxze8d
1st Topic

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2 Messages

Friday, June 20th, 2025

Unable to cancel Peacock Premium on my Xfinity Account

The peacock website is telling me to cancel it through Xfinity. There is no such option to cancel on Xfinity when I log in. This is ridiculous.

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2 months ago

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XfinityThomasD

Official Employee

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1.4K Messages

2 months ago

 

user_kxze8d When signing in to your Peacock website at peacocktv.com, do you see the option to change your plan from the Plan & Payments tab? I tested it with my own account, and see the option to switch to the plan to/from the ad or no ad plan, or cancel my current plan near the bottom of the list of options.

 

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user_kxze8d

Visitor

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2 Messages

No, the website tells me to check Xfinity. There's no option on the Xfinity site.

Here's what it says for me:
https://www.peacocktv.com/account/plans
"To make changes to your plan or cancel your subscription, please visit the Xfinity subscription manager on your Xfinity device."

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2 months ago

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DreamSayerZ

Problem Solver

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887 Messages

@user_kxze8d​ @XfinityThomasD I just tested this and get the same results as this customer. I have a complimentary subscription for being an Internet customer and or from Xfinity Rewards.

(edited)

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2 months ago

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XfinityRay

Official Employee

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3.1K Messages

We appreciate your help, @user_kxze8d, and the screenshots, @DreamSayerZ! This link walks you through canceling Peacock Premium Plus at the Subscription Hub, https://www.xfinity.com/support/articles/cancel-peacock-premium-plus. Then this is the link to the Xfinity Subscription Hub, https://www.xfinity.com/yoursubscriptions. Please let me know if you are able to cancel it using those steps.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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