Visitor
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7 Messages
Unable to activate/authorize Stream App on Roku devices
I'm tyring to activate /authorize the stream app on my roku devices and i keep getting an error.
I am able to install the app in the Roku devices. When i try to log-in in tells me to go to xfinity.com/authorize and enter the code showing in the stream app. The web page shows successful activation but in the Roku Stream app it gives me the error "Thank you for being an Xfinity Customer. Unfortunately, we cannot support high speed data customers sithout a video subscription. Check out xfin.tv/shop to subscribe today!"
I am able to access it on Fire TV, Samsung Tablet, and Online. All my Roku devices are listed as supported on the website. I've uninstalled/re-installed the app multiple times but still can't authorize the Roku devices. I've searched the community forum and I found this same issue on several posts with no resolution.
XfinityMatthew
Official Employee
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1.7K Messages
3 months ago
Hello @user_047qnn Thanks for reaching out to us. Sorry to hear you are having issues connecting the Xfinity Stream app to Roku. One common issue with Roku is it gets mad at multiple accounts some times. Do you have multiple Xfinity accounts by chance?
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user_ow9der
Visitor
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1 Message
2 months ago
I have TV Samsung i wanr to conect to my box Roku
1
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user_e42dlb
Visitor
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1 Message
1 month ago
I cannot activate my television please help me
1
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user_pxbs59
Visitor
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1 Message
1 month ago
Same problem here while trying to activate the Xfinity Stream app on a new Roku TV, but keep getting this error message: "Thank you for being an Xfinity Customer. Unfortunately, we cannot support high speed data customers sithout a video subscription. Check out xfin.tv/shop to subscribe today!"
I have multiple Xfinity accounts: (1) Internet + X1 TV (2) newly added NOW service
Have tried all troubleshooting steps (restart modem, TV box, re-install Stream app), and was on calls/chats with Xfinity agents for over an hour today. Help!
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