Unable to activate Peacock as a Platinum member (>5y service)

Thanks for the reply. I followed the steps and redeemed in https://customer.xfinity.com/membership.

Peacock now shows up in the membership page under "your redeemed benefits (1 active)". When I click on it, the popup window says "Nice! You've redeemed this benefit. Visit www.xfinity.com/yoursubscriptions to activate Peacock Premium if it's not already active."

However, in www.xfinity.com/yoursubscriptions, under "your xfinity stream streasmtore subscriptions", next to Peacock it says "Activate your Xfinity Service first for access to streaming services". I have Xfinity service, though, and the only reason I have the Peacock promotion is that I have active service as a Platinum (>5 years) member.

@user_1d907j, are you able to access content on the Peacock app after you went through the redemption process?

No unfortunately not. I am prompted to sign up for a paid subscription when I attempted to log in on the app or website.

Gotcha, I'd like to look into this a bit further. Please send a direct message including your full name and service address, and we can get started anytime.

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.