Skip to main content
user_sr8r1
1st Topic

Visitor

 • 

2 Messages

Saturday, April 11th, 2026 2:28 AM

Unable to Activate Disney+/Hulu

I am on the Gig+ Streaming plan. My Disney+/Hulu activation button is missing from both the rewards page and xfinity.com/yoursubscriptions. I need a manual activation reset for my MyDisney credentials.

Question

 • 

Updated 

11 days ago

32

1

0

Oldest First
Selected Oldest First
XfinityQue

Official Employee

 • 

598 Messages

18 days ago

 

@user_sr8r1, hello there and thanks for reaching out. I completely understand the need of getting those activated. Have you tried using another browser and device? 

 

(edited)

3

0

user_sr8r1

Visitor

 • 

2 Messages

@XfinityQue​ I have several times but received the same error.

Like

Reply

13 days ago

0

XfinityBradM

Official Employee

 • 

1.3K Messages

Our team can take a closer look at your account if the activation buttons are missing on your self-service side and you're bumping into an error when attempting to activate through the email. If you could please send me a DM with your first and last name along with your full-service address, we can get started.

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon in the top right corner

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

11 days ago

0

user_yvl41u

Visitor

 • 

2 Messages

@user_sr8r1​ I have the same issue and this is going on my second week. 

(edited)

Like

Reply

11 days ago

0

forum icon

New to the Community?

Start Here