unable to access peacock premium, have streamsaver

Hi,

I have had 8 voice calls to customer support and multiple live chat sessions. Spent over 5 hours on the phone with Xfinity.

I am not able to access Peacock Premium. I have the stream saver package that offers - peacock premium, netflix and apple tv.

In my Xfinity portal I have activated Peacock.

However, When I login to Peacock - it shows that I do not have entitlement to Peacock premium and asks me to purchase a plan.

Every time I get on the phone, I explain the situation all over again, the support rep asks me Activate Peacock - which I have done 20 times already - the message says "Peacock premium is activated".

I even went on a chat session on the peacock page with a peacock support agent - she simply pointed me to a page to Activate Peacock and terminated the session.

Will someone please intervene and fix this ?

This is ridiculous - someone at Xfinity needs to own this and take responsibility to bring closure to this.