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satmanm
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9 Messages

Monday, January 6th, 2025 11:41 PM

unable to access peacock premium, have streamsaver

Hi,

I have had 8 voice calls to customer support and multiple live chat sessions. Spent over 5 hours on the phone with Xfinity.

I am not able to access Peacock Premium. I have the stream saver package that offers - peacock premium, netflix and apple tv.

In my Xfinity portal I have activated Peacock.

However, When I login to Peacock - it shows that I do not have entitlement to Peacock premium and asks me to purchase a plan.

Every time I get on the phone, I explain the situation all over again, the support rep asks me Activate Peacock - which I have done 20 times already - the message says "Peacock premium is activated".

I even went on a chat session on the peacock page with a peacock support agent - she simply pointed me to a page to Activate Peacock and terminated the session.

Will someone please intervene and fix this ?

This is ridiculous - someone at Xfinity needs to own this and take responsibility to bring closure to this.

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17 hours ago

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satmanm

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9 Messages

4 days ago

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satmanm

Visitor

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9 Messages

4 days ago

Hi,

I have had 8 voice calls to customer support and multiple live chat sessions. Spent over 5 hours on the phone with Xfinity.

I am not able to access Peacock Premium. I have the stream saver package that offers - peacock premium, netflix and apple tv.

In my Xfinity portal I have activated Peacock.

However, When I login to Peacock - it shows that I do not have entitlement to Peacock premium and asks me to purchase a plan.

Every time I get on the phone, I explain the situation all over again, the support rep asks me Activate Peacock - which I have done 20 times already - the message says "Peacock premium is activated".

I even went on a chat session on the peacock page with a peacock support agent - she simply pointed me to a page to Activate Peacock and terminated the session.

Will someone please intervene and fix this ?

This is ridiculous - someone at Xfinity needs to own this and take responsibility to bring closure to this.

Note: This comment was created from a merged conversation originally titled Unable to access peacock premium, have streamsaver

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satmanm

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4 days ago

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XfinitySheila

Official Employee

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919 Messages

 

satmanm Thank you for providing these details, I would love to assist. 

To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

 

 Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 days ago

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satmanm

Visitor

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9 Messages

@XfinitySheila I have done exactly what you said, no one has responded.

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4 days ago

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XfinityLinda

Official Employee

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1.5K Messages

@satmanm Thank you for your post. We'll continue to assist via your DM.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 days ago

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user_32s3zc

1 Message

3 days ago

Did you ever get this fixed? I am having the exact same problem that you described. It started yesterday January 6th and after spending over an hour with customer service chat it's still not fixed today. Says that I'm logged in and activated but when I go on to the app on any device it says I need to subscribe.

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XfinityChelseaB

Official Employee

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1.4K Messages

Hello @user_32s3zc, Thanks so much for taking a moment out of your day to leave a comment on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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17 hours ago

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