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Vando22
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Contributor

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83 Messages

Wednesday, March 18th, 2026 9:49 PM

UNABLE TO ACCESS CONTENT ON XFINITY STREAM WITH NOWTV XUMO BOXES

Worked for a little bit today when I turned it on a couple hours ago but now none of them are working.  I can access the XFINITY STREAM APP but every time I select a channel it just stay stuck loading until I get a black screen saying:

"This Video Cannot Be Played

We've run into a problem while streaming

(Error TVAPP-00148)" 

XFINITY STREAM is also unaccesible through the website, so it does seem to be an XFINITY STREAM issue.

Question

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Updated 

9 hours ago

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XfinityAbel

Official Employee

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109 Messages

9 hours ago

@Vando22, thanks for taking the time to reach out on our Xfinity Forums. I'd like to do everything we can to resolve the problems you are having with NOW TV and the Xfinity Stream app. Please send a direct message including your full name and service address, and we can get started anytime.


How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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