Visitor
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2 Messages
TVAPP-00502
I watch TV on my home network via the Xfinity stream app, usually on a Roku TV. For the past couple hours, I've been unable to access my guide on the Roku or any other outlet, including in web browsers. I've tried restarting individual devices and my router multiple times. The error reads:
Sorry, we're having some trouble
We can't load your Guide right now. Please give us a few minutes and try again.
(Error TVAPP-00502)
I don't have a TV box and only have access through Stream, so I can't watch live TV until this is fixed. Please help! Thank you.
user_83c8ff
Visitor
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7 Messages
2 years ago
Come on xfinity stream this [Edited: "Language"]. No live tv on phone, tv with roku, or laptop. Been over an hour now!
(edited)
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user_265ed2
Visitor
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2 Messages
2 years ago
Same here! Thought it was just me. Uninstalled/reinstalled app, rebooted Roku, nothing. Been over 2 hours.
I checked it in my phone and I could see the guide, just not on Roku. Grrrrrr
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user_35842b
Visitor
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1 Message
2 years ago
I have the same problem. Is there anything we can do?
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user_45b374
Visitor
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1 Message
2 years ago
Xfinity chat agents are clueless as well! This is ridiculous!!
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user_cwyneken
Visitor
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2 Messages
2 years ago
It's working for me now! I hope it is already or will soon for the rest of you. Still no idea what was wrong...
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user_265ed2
Visitor
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2 Messages
2 years ago
I just checked and working on my end now too!!
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