New Poster
•
2 Messages
TVAPP-00477 on windows 10 laptop connected via wifi to my home router
Windows Version 10.0.19041 Build 19041
Connected to my home wifi.
This has been on going for quite a while now.
I have enabled Flash.
Streaming comes up everything looks great until I press play
it trys to load a couple of times then gives up with
TVAPP-00477 paying too much for this service to not work properly.
Any suggestions would be appreciated, been very frustrated with Xfinity support
and even swore at a stupid chat bot.
Responses
marleycat9
New Poster
•
2 Messages
8 m ago
Some additional information from the diagnostics page.
Build number15
OSWindows 10
BrowserChrome 85.0.4183.121
Flash version32.0.0
Statusin home
Entitlementscvod, tve-vod, cdvr, clinear, transactions, est, tve-linear
Last fingerprintcloudtv_web_polymer_6.4.0_prod_1601948581969_46902
Stream providerprimetime
Video ID tve/video/ODOL_Disney-10452954/
Media ID comcast:tve:vod:guid:ODOL_Disney-10452954
Stream ID hTlAW07bGJ4E
Error code TVAPP-00477
Error description DRM_ERROR(DRM_SUPPORT_ERROR)
Error aux infohttp://link.theplatform.com/s/P_bgCC/hTlAW07bGJ4E?format=redirect
Video ProviderFreeform
Video SourceTveVideo
VideoTitleKal Penn Approves Our Democracy
0
0
Rustyben
Expert
•
24K Messages
8 m ago
try updating chrome and turn off flash.
0
0