Saturday, May 11th, 2024 8:33 PM

TVAPP-00381 error when trying to watch/stream DVR recordings on computer.

For several weeks I had no problem watching/streaming DVR recordings to my computer using xfinity.com/stream. Now (and for at least the past 10 hours), each time I try and watch a recording this way I get the "TVAPP-00381" error. I've tried the auto/machine assistant but it doesn't understand or has no solutions to offer except to reset and turn things off and on, clear cache. I've tried all that. And of course xfinity buries/hides how you can reach a real person. Why again do I pay over $200 a month for this?

Official Employee


1K Messages

2 months ago

Thank you for reaching out to us here @user_f6rikl. If you are still experincing that problem with the streaming service I will be happy to troubleshoot that from here for you. Could you send us a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

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