Visitor
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1 Message
TVAPP-00281 Error when streaming
I am unable to stream from my app. Before you ask. I have updated the tv software. Turned tv on and off. Reset tv to factory settings. Rebooted the router. Deleted the app. Reloaded the app. MANY times. This is happening on multiple tvs for streaming. I know it connect. The tv shows Xfinity loading. Even shows the correct show in the title bar. And then errors out. I am beyond frustrated. This has gone on for two weeks. Any suggestions?
XfinityLinda
Official Employee
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1.9K Messages
1 day ago
Oh, no! I would be frustrated too, @user_70rxbw. We're sorry to hear about the trouble with streaming through the Xfinity Stream app. You've reached the right team to get to the bottom of this. You absolutely did great with the troubleshooting. Most things would be cleared out after doing what you already have. We appreciate your help on that end. I'd like to look at the account itself to see if I can see anything happening in the area or with the services at home. Please send over a Direct Message with your full name and complete service address. We look forward to hearing from you.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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