tvapp-00195 on LG tv

I continue to get this error on my tv. I have signed out, signed in, uninstalled the app, reinstalled the app, and rebooted my wifi. What else can I do? My tv is up to date with updates, and is brand new.

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XfinityJohnG

Official Employee

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1.8K Messages

26 days ago

Thank you for reaching out here @user_lu921n. Thank you for taking all of those steps already as well. If you are still running into that error message we would be happy to look further into that from here for you.

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user_lu921n

Visitor

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3 Messages

@XfinityJohnG

I am still having this issue and have not been able to use the app at all. So yes I would like it fixed.

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26 days ago

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XfinityJohnG

Official Employee

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1.8K Messages

@user_lu921n I will be happy to take a look at that stream issue for you. Could you send me a direct message with the full name and complete address for your service?

To send a direct message [private message]:

Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

- An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

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26 days ago

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Xfinity Stream Website

user_lu921n

tvapp-00195 on LG tv

XfinityJohnG

user_lu921n

XfinityJohnG

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