On the phone with customer service now and I’m being told that If I do not have a Samsung or LG tv that I need a box to stream! Was not told that when I went to get the services and I’m pretty upset.
Hello user_g6ak5o thank you for taking the time to reach us regarding Xfinity Stream. You do still have the option of visiting the store to get the Xumo Stream box for free, but we can also look at other possible options.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and I'll be happy to help.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_e5crfp Good afternoon! Thank you for reaching out to our Community Forums Team for assistance with getting your Xfinity Stream App activated. I'd be delighted to support you in getting up and running today. May I ask what kind of device you are on, and if you are currently connected to your home network?
user_e5crfp Thank you for sharing these details, it's extremely helpful! That's a pretty nice TV. I'd like to help you get your services activated since you are still running into the same screen. Can you please send a Direct Message with your name, the service address, and the User ID you are using to login with?
Click "Sign In" if necessary Click the "Direct Messaging" icon at the top of the page (looks like a text bubble) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_g6ak5o
2 Messages
4 months ago
On the phone with customer service now and I’m being told that If I do not have a Samsung or LG tv that I need a box to stream! Was not told that when I went to get the services and I’m pretty upset.
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XfinityKassie
Official Employee
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1.3K Messages
4 months ago
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