tvapp-00165

When I try to use my Xfinity stream the following comes up "Unfortunately, we cannot support high speed data customers without video subscription. Check out xfin.tv/shop to subscribe today!"

(Error: TVAPP-00165)

It worked before but not now...all other devices preform as they should...any help is appreciated.

Responses

XfinityMartyR

Official Employee

•

1.5K Messages

1 year ago

Hello, @user_0c7794 thanks for reaching out! I'm sorry to hear you are having a connection issue to the Xfinity Stream app. Can you tell us what device you are using when you are receiving this error?

3

0

U

user_f6a2d8

Visitor

•

3 Messages

Lg smart tv. Is what tv I am streaming on

1 year ago

0

D

DeeTabor1

1 Message

Same here. LG 32" did Xfinity just stop supporting these tvs? I installed the app on June of 23 and I just checked and there have been no updates. Does someone have a legitimate answer?

1 year ago

0

U

user_xgnv54

2 Messages

Same, using 55” Samsung smart tv

1 year ago

0

Xfinity Stream Website

user_0c7794

tvapp-00165

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