Thank you for reaching out to us @user_fluz4z! There was a known issue impacting some Roku devices earlier this week, this issue has been reported as resolved. Are you still experiencing this error code?
@XfinityAldrik I am in Colorado an this started happening today. I have gone through Roku TV restart with no benefit. The Roku TV will not stream live or recorded assets.
user_5ttvb7 Are you still having issues with the TV app error? Have you tried any troubleshooting from our Xfinity app?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
Hello,user_j3ef48! I apologize the Xfinity Stream app on Roku is giving you trouble! Are you also seeing the TVAPP-00116 error? What troubleshooting steps have you tried so far?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityAldrik
Official Employee
•
2.8K Messages
2 years ago
Thank you for reaching out to us @user_fluz4z! There was a known issue impacting some Roku devices earlier this week, this issue has been reported as resolved. Are you still experiencing this error code?
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user_j3ef48
1 Message
2 years ago
I'm in Chicago. Having this issue now.
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