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jsessa1155
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3 Messages

Friday, September 3rd, 2021 11:33 AM

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Tvapp-00100 Error on Roku Express

I'm getting Tvapp-00100 Error on Roku Express. I'm able to use the streaming app on my other TV with Roku Streaming stick. Please advise. 

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Updated 

3 years ago

8.8K

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user_f90c3a

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2 Messages

4 years ago

I have the same issue on Lg Smart TV, Roku TV and Roku stick.   Same error message. sorry the app did not work as expected.  Then TVAPP-00100 in the lower right corner.   I guess zero Fix is available?  

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user_f90c3a

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2 Messages

4 years ago

I am getting the same error on Roku smart TV ,LG smart tv , and Roku premium stick.  I guess no fix is forthcoming?  

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XfinityMarcos

Official Employee

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2.3K Messages

Hello, @user_f90c3a, I'm sorry to hear you've had that same Stream issue on so many of your devices. That app is such a great way to avoid equipment fees and save money, so I totally get why you use it on multiple devices. This has been a known issue that our engineers are working on, but we've seen some success with troubleshooting it as well. I don't want to make you repeat anything, so I'd like to get on the same page. What troubleshooting have you already done on your end?

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4 years ago

0

user_cf9022

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4 Messages

4 years ago

A month working on a solution still?

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Ac3100

New Poster

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2 Messages

4 years ago

I re-install my gateway each time.  It works for about 2 weeks and then I have to reinstall again.

I used to be able to scan the QR code on the bottom of the gateway.  Now I have to type one of the MAC addresses.  Very annoying.

I have a tech coming out today.  I’ll post the results of the visit.

BTW - it’s not your T.V.  Or the app.  It has to be a setting on their end.  Again reinstall the gateway and your good.

(edited)

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user_08d3e9

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1 Message

3 years ago

Nov 9.

Restarted Roku, removed the Xfinity app on the Roku, re-added the app. Authorize on a web browser successful but Roku returns to the "We had trouble signing you into the app. Please try again later.

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XfinityRay

Official Employee

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2.8K Messages

Thank you for reaching out about the problem viewing the app, @user_08d3e9. We are happy to help. What is the make and model of Roku you are using? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_cf9022

Visitor

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4 Messages

3 years ago

Been having this issue since September. Got a box, but Xfinity is raising prices on the box rental.

 Does the app work on any other devices?

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