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Tuesday, November 5th, 2024 6:54 PM

Closed

tv perfect downstairs, wife upstairs buffers

Using my smart tv downstairs to stream anything is fine. Upstairs using the wifi, gaming is fine but when I try to stream movies, my tv does nothing but buffer. Can this be fixed?

3 Messages

8 months ago

Oops, wifi, not wife. Fat fingers today.

Problem Solver

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864 Messages

8 months ago

@user_3xyyfv What device is hooked to the TV that is having the buffering problems? Or is it the built in apps? What brand TV or streaming device used? Where is your WIFI router located? Is this a new problem or has it always done that?

1 Message

7 months ago

I have the same problem at my house. Can you help me?

Official Employee

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2K Messages

@user_5155km Thank you for connecting with us about your Wi-Fi concerns. We are happy to assist. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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