tv listing - GPC

Something called GPC (apparently this is Global Privacy Control) is interfering with the channel listing when I try to watch TV online using Chrome. I contacted Xfinity twice on this issue and they cannot help. This is something that just started yesterday. Nothing I know of has changed with my computers. What I get is a very large picture that looks like a bug, then there are some small links at the bottom regarding "GPC." None of these links do anything. Under all that I see the first 2 channels listed, and then nothing but blank black rows. I get the same thing on my windows machine and my Chromebook. I tested it in Edge and had no problem, but I prefer to do everything in Chrome. Is anyone else experiencing this?

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Responses

user_dacf67

Visitor

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3 Messages

2 years ago

https://forums.xfinity.com/conversations/xfinity-stream-website/firefox-stopped-listing-channels/63b6fd59507b4d3af9e18723?commentId=63b9917debc7551628371793

WillC

Visitor

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2 Messages

2 years ago

Yes, I'm having the exact same trouble that started couple days ago. Also, my Android Xfinity app for controlling gateway wouldn't load and I had to uninstall/reinstall it.

WillC

Visitor

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2 Messages

2 years ago

I am using Firefox 108.0.2 (64-bit) and experiencing this problem. MS Edge works OK, as does my Android cell Xfinity Stream app and Roku on TV.

CCBrian1

Contributor

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367 Messages

@WillC Hello Good Day, thank you for reaching out to us through our Xfinity Forums Community, and thank you for your patience while awaiting our response. I understand that you're experiencing issues watching TV through Chrome, but no issues through MS Edge or through Roku is that correct? Can you let me know update?

I no longer work for Comcast.

2 years ago

CCAnna

Problem Solver

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874 Messages

2 years ago

Thank you for reaching out over Xfinity Forums @user_b41f25. I am sorry to hear about the trouble you have run into trying to stream using Chrome. I am sure working together we will get to the bottom of this! First, have you tried any troubleshooting with this computer? Have you cleared cache and cookies? Have you rebooted the computer?

user_b41f25

Visitor

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4 Messages

@XfinityAnna I replied to you but I don't see my reply, so I don't know if you saw it. In short. I just cleared everything and restarted. I still have the problem.

2 years ago

CCAnna

Problem Solver

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874 Messages

I appreciate you giving the basics a try @user_b41f25. Are you attempting to stream from your home network? I am going to bring you into private, so we can try some system refresh signals. You won't be able to message me directly. Please send us (our team) a private message with your full name, name of account holder (if different) and service address?

To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!

I no longer work for Comcast.

2 years ago

Swist

New Poster

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2 Messages

2 years ago

I've got it, too, and am also not getting any help from the technical team to solve the issue.

user_b41f25

Visitor

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4 Messages

2 years ago

Here is an update. An Xfinity representative did give the issue a little more attention. They wanted me to turn off the GPC extension; however, I have no such extension on my Chrome browser. Next they suggested that I contact Chrome Support or reinstall Chrome. I really didn't want to get in another support chain, so I just looked up my Chrome version and forced an update followed by clicking the reload option. I'm happy to say after I did this the problem went away. I'm hoping this is all it took.

(edited)

BruceW

Gold Problem Solver

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26.4K Messages

2 years ago

... GPC (apparently this is Global Privacy Control) is interfering ...

This appears to be due to the use of the Brave browser, Duck Duck Go, an antivirus feature, or other 3rd party "privacy" programs/apps/add-ins. Check your browser and your computer or mobile device for one of these.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

user_2b3fa0

Visitor

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11 Messages

@BruceW

I'd perhaps say it's due to how the comcast server side responds to GPC, or browser header information. My guess is that privacy and inti-virus extensions/apps simply enforce the use of GPC. In any case, the server out to support it, or at least fail gracefully.

A work-around for Brave: Enable "MoreTools->Developer Tools". A couple lines down in the html, you will find "<div class="f-cmp-flyout-wrapper"><div class="f-gpc-flyout ">". Delete that line, problem "solved". This may work for other browsers (chrome, edge), and depending on whether this (or similar debugger) is available on it.

2 years ago

Xfinity Stream Website

user_b41f25

tv listing - GPC

user_dacf67

WillC

WillC

CCBrian1

CCAnna

user_b41f25

CCAnna

Swist

user_b41f25

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

user_2b3fa0

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