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Viper122
Resourceful Response
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Rousing Reactor

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224 Messages

Monday, December 22nd, 2025 11:13 PM

Tv guide slow or not loading

Now the tv guide doesn’t load correctly 9 out of 10 times. Very slow or only the first 1/2 hour and the rest is blank. Going forward in time usually brings it back eventually or going in and out a few times. 900 mbps to the Apple TV 4K boxes. Happening on all 9 Apple devices. This is just another app issue that needs fixing. Only app on 11 devices not performing properly. 

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XfinityBrianH

Official Employee

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1.9K Messages

2 hours ago

 

Viper122 Thanks for reaching out to us here to let us know about the issue you are experiencing with Guide.  Just to make sure I understand the issue, your 9 Apple devices are all experiencing issues with the Guide faling to load? Are you seeing an error message or code on the screen when it fails to load?

 

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Viper122

Contributor

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224 Messages

2 hours ago

Yes all 9 Apple devices. 3 iPads, 3 iPhones, 3 ATV 4K. A “No match found” message pops up while it’s spinning and then some of the guide appears but not all of it. I can get it to appear through some back and forth with the remote but this along with the audio dropping issue is out of control now. 2 Amazon fire sticks work perfect. It’s an Apple/ Xfinity compatibility issue through Xfinity app.

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XfinityBrianH

Official Employee

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1.9K Messages

 

Viper122 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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