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TV go Channels only
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Since October 13, my Xfinity Stream app has suddenly stopped showing my subscribed live-TV channels and now displays only TV Go channels. This affects two Roku sticks, my iPhone, and my Xfinity-provided Xumo box, all using the same account and home Wi-Fi network.
I have already rebooted the devices, signed out and back in, and removed and reinstalled the iPhone app. The problem persists across all devices.
Please investigate whether my account's home-network recognition, modem/gateway registration, or live-TV channel entitlements have become incorrectly configured. Please also check for a known Xfinity Stream service issue and escalate this to the appropriate provisioning or engineering team if necessary. I need a ticket number and confirmation of what is being investigated, rather than repeating standard device troubleshooting.
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My NOW TV / NOW StreamSaver subscription has suddenly stopped providing the full live-TV lineup in the Xfinity Stream app. Since October 13, 2026, every device in my home—the Xumo box provided by Xfinity, two Roku sticks, and my iPhone—shows only TV GO channels.
I subscribe to Xfinity Internet, all devices use my home Wi-Fi, and I have already signed out, signed back in, and rebooted the devices. The problem affects all devices simultaneously, so I do not believe this is an individual-device issue.
I found a September 27, 2026 report describing the same issue with NOW TV on an Xfinity home network. Please escalate this to the team responsible for NOW TV provisioning and Xfinity Stream authorization. Please verify my NOW TV entitlements, home-network registration, gateway association, and Xfinity ID synchronization. If necessary, please investigate an account/profile rebuild rather than repeating basic troubleshooting.
I have been an Xfinity customer for 26 years and would appreciate a documented technical resolution.
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