Thank you for reaching out to let us know about the problem. Besides the troubles with Reelz, I hope your week has been going well so far. I understand you are having troubles with Reelz which freezes up every few minutes as you watch programing. I've had similar issues with other services before, and I know what a headache this can be. With that said, we'll do our best to help troubleshoot further. Have you always had this issue with Reelz or has this been a recent development? Does this happen with watching the broadcast and with recordings? Have you tried any troubleshooting steps so far like rebooting the box? This can be done with the Xfinity app, making the process easy. You can read more about that here https://www.xfinity.com/support/articles/x1-reboot-my-set-top-box.
XfinityVianney
Official Employee
•
1.5K Messages
29 days ago
Hi user_8ozl7h,
Thank you for reaching out to let us know about the problem. Besides the troubles with Reelz, I hope your week has been going well so far. I understand you are having troubles with Reelz which freezes up every few minutes as you watch programing. I've had similar issues with other services before, and I know what a headache this can be. With that said, we'll do our best to help troubleshoot further.
Have you always had this issue with Reelz or has this been a recent development? Does this happen with watching the broadcast and with recordings? Have you tried any troubleshooting steps so far like rebooting the box? This can be done with the Xfinity app, making the process easy. You can read more about that here https://www.xfinity.com/support/articles/x1-reboot-my-set-top-box.
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