New Poster
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9 Messages
TV App
Starting few weeks ago all our fire stick Xfinity apps stopped going to quick channel split screen. When right side of remote ring is pressed, split begins then fails to display adjacent channels, restarts tuner to the initial all channels screen. Happening on all 3 fire devices. Reinstalled app on 2, no fix.
XfinityMatthew
Official Employee
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91 Messages
12 days ago
Thanks for reaching out Lindseyp, I appreciate you doing your due diligence and reinstalling the app in an attempt to fix the issue. First thing we usually want to check in you have the most recent update for our app as well as your fire sticks are update to their most recent OS. Specifics for these requirements can be found here.
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