Visitor
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1 Message
TV app error 00500
Suddenly unable to stream on my Samsung TV. It was working a few days ago. Now I get an error message stating the my “plan doesn’t include any channels.”
Visitor
•
1 Message
Suddenly unable to stream on my Samsung TV. It was working a few days ago. Now I get an error message stating the my “plan doesn’t include any channels.”
XfinityCrystal
Official Employee
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278 Messages
4 m ago
Hello! I apologize for the issues you're experiencing with the TV app. Please send me a private message with your full name and full address. I can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity
Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_7cfdd1
Visitor
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2 Messages
2 m ago
I have same error on all samsung tvs
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user_7cfdd1
Visitor
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2 Messages
2 m ago
I have the same error on all samsung tvs....no live tv
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user_1d7bf7
Visitor
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1 Message
1 m ago
Why do I have error 00500, no channels on the smart TV and the 2 roku devices.
I'm ready to cancel tv service and go back to hulu live.
I don't want boxes I just want to stream.
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