U

Visitor

 • 

1 Message

Wed, Apr 20, 2022 7:00 PM

TV app error 00500

Suddenly unable to stream on my Samsung TV. It was working a few days ago. Now I get an error message stating the my “plan doesn’t include any channels.” 

Official Employee

 • 

278 Messages

4 m ago

Hello! I apologize for the issues you're experiencing with the TV app. Please send me a private message with your full name and full address. I can most definitely take a further look at this issue.

 

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity
Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Visitor

 • 

2 Messages

2 m ago

I have same error on all samsung tvs

Visitor

 • 

2 Messages

2 m ago

I have the same error on all samsung tvs....no live tv

Official Employee

 • 

511 Messages

Hi, thank you for reaching out to the Xfinity forums. We would love to look into your TV concern. can you confirm the error message and or code your received? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

1 m ago

Why do I have error 00500, no channels on the smart TV and the 2 roku devices. 

I'm ready to cancel tv service and go back to hulu live.

I don't want boxes I just want to stream.

Official Employee

 • 

80 Messages

@user_1d7bf7 Hello, I am so sorry you are being impacted by the ongoing Xfinity Stream app issue, I know it is frustrating as I also watch Tv using the app across my home. Right now this is a known issue, and we are working with our teams to get this resolved as quickly as possible. I truly apologize for the inconvenience this is causing you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here