Visitor
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1 Message
Tv and internet package
Hello. We have been trying to reach Comcast / Xfinity to update our package. But it is not possible to speak to a human. Can someone please reach back out to us?
Visitor
•
1 Message
Hello. We have been trying to reach Comcast / Xfinity to update our package. But it is not possible to speak to a human. Can someone please reach back out to us?
CCShaina
Problem Solver
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393 Messages
1 year ago
Hello @user_c9c24a ! I am so sorry to hear that you've had difficulty reaching out to our team of Xfinity specialists to review your account for changes to your services. I would love to help with finding a plan that will be a great fit for you and your household going forward.
Could you please send our team a direct message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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