troubleshooting

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@mauricecaf wrote:

error msg on TV screen, 12 times in 5 min. "WiFi is not connected"  How do I stop that msg?

 

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you posted in the streaming web site area of the forum. are you using a PC to watch?

no answer yet.  Problem did not occur this evening, Sunday Feb 10.

Maurice

The smart phone was turned off.  This msg is on my TV screen.  When I go to the Xfinity app on my TV, it shows Gateway Online with the 2 internet connections that are on my Xfinity router.  I have done a Restart Gateway and waited the 10 min as stated on the TV screen, but the problem of the "WiFi is not connected" msg still occurs after that.

No, I am not trying to use a smart phone or tablet.  I am not trying to use WiFi.  All I want to do is to remove that message from my TV screen.  It's nuisance.

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

Hi there, mauricecaf. There should be a way that you can disable that message through your TV. Depending on the model, there is sometimes a "do not ask again" message/prompt. What is the make/model of your TV?

Good morning, mauricecaf. I didn't hear back from you on this, so I will need to go ahead and complete this interaction. If you end up needing further support with this, feel free to send me a private message about it and I can help from there.

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.

Thanks!