mauricecaf's profile

Frequent Visitor

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6 Messages

Sun, Feb 10, 2019 7:00 AM

troubleshooting

error msg on TV screen, 12 times in 5 min. "WiFi is not connected"  How do I stop that msg?

 

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Responses

Rustyben

Expert

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24K Messages

2 y ago


@mauricecaf wrote:

error msg on TV screen, 12 times in 5 min. "WiFi is not connected"  How do I stop that msg?

 


you posted in the streaming web site area of the forum. are you using a PC to watch?

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Frequent Visitor

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6 Messages

2 y ago

no answer yet.  Problem did not occur this evening, Sunday Feb 10.

Maurice

Frequent Visitor

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6 Messages

2 y ago

The smart phone was turned off.  This msg is on my TV screen.  When I go to the Xfinity app on my TV, it shows Gateway Online with the 2 internet connections that are on my Xfinity router.  I have done a Restart Gateway and waited the 10 min as stated on the TV screen, but the problem of the "WiFi is not connected" msg still occurs after that.

 

Frequent Visitor

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6 Messages

2 y ago

No, I am not trying to use a smart phone or tablet.  I am not trying to use WiFi.  All I want to do is to remove that message from my TV screen.  It's nuisance.

 

Rustyben

Expert

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24K Messages

2 y ago

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Official Employee

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2.5K Messages

2 y ago

Hi there, mauricecaf. There should be a way that you can disable that message through your TV. Depending on the model, there is sometimes a "do not ask again" message/prompt. What is the make/model of your TV?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Official Employee

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2.5K Messages

2 y ago

Good morning, mauricecaf. I didn't hear back from you on this, so I will need to go ahead and complete this interaction. If you end up needing further support with this, feel free to send me a private message about it and I can help from there.

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.

 

Thanks! 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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