Regular Visitor
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10 Messages
Trouble logging into HBO Max
I cannot log into HBO Max without it sending me back to "connect provider" screen. When I logged in a few months ago, it worked fine. Now using the same password/email it doesn't work. What is the solution?
XfinitySara
Official Employee
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1.7K Messages
4 months ago
Hey there, @maleficient36! Thanks for creating a new post with your MAX login concerns. I'm sorry to hear about the trouble you've had, and I'd love to see what we can do to help! Our team is awesome to work with because we'll always do whatever we can to review and resolve issues quickly. It looks like you initially sent us direct message yesterday, to which we responded:
If you're trying to access HBO Max through your Xfinity account and keep getting redirected to the "provider" screen even after entering your Xfinity password and a separate Max password, it likely means you haven't properly linked your Xfinity account to your Max account; you need to go through the "Connect Your Provider" process within the Max app using your Xfinity login credentials to link them together; this usually involves selecting Xfinity from the list of providers and logging in with your Xfinity ID and password.
Have you tried this process again since we last spoke?
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user_pdz4xj
Visitor
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1 Message
2 hours ago
this sucks- watching max and poof- it goes to 'renew your subscription or connect with provider which does not work. then you try to get to someone who'll talk to you. I am like a maniac screaming 'talk to a provider' before i can get to someone who cannot help me. Now on hold for up to 65 minutes to see if i can fix this.
IT IS ALWAYS SOMETHING WITH XFINITY
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