Regular Visitor
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10 Messages
Trouble logging into HBO Max
I cannot log into HBO Max without it sending me back to "connect provider" screen. When I logged in a few months ago, it worked fine. Now using the same password/email it doesn't work. What is the solution?
XfinitySara
Official Employee
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1.8K Messages
5 months ago
Hey there, @maleficient36! Thanks for creating a new post with your MAX login concerns. I'm sorry to hear about the trouble you've had, and I'd love to see what we can do to help! Our team is awesome to work with because we'll always do whatever we can to review and resolve issues quickly. It looks like you initially sent us direct message yesterday, to which we responded:
If you're trying to access HBO Max through your Xfinity account and keep getting redirected to the "provider" screen even after entering your Xfinity password and a separate Max password, it likely means you haven't properly linked your Xfinity account to your Max account; you need to go through the "Connect Your Provider" process within the Max app using your Xfinity login credentials to link them together; this usually involves selecting Xfinity from the list of providers and logging in with your Xfinity ID and password.
Have you tried this process again since we last spoke?
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user_pdz4xj
Visitor
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1 Message
2 months ago
this sucks- watching max and poof- it goes to 'renew your subscription or connect with provider which does not work. then you try to get to someone who'll talk to you. I am like a maniac screaming 'talk to a provider' before i can get to someone who cannot help me. Now on hold for up to 65 minutes to see if i can fix this.
IT IS ALWAYS SOMETHING WITH XFINITY
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user_4f6ykw
Visitor
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1 Message
2 months ago
I'm having the same issues trying to sign on too -- it wants to me sign up for an account or says it's lapsed. Comcast seems to be having some sort of login issue. Their website for like the past week either won't let me sign in or signs me right out too. Other people are having issues getting onto other apps. Comcast, this is clearly on your end, not ours.
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cslete
New Poster
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2 Messages
28 days ago
We are paying a fortune to xfinity. Our service includes MAX ($17 per month). It stopped in the middle of of a show we were watching. We entered the code at max.com/providers on desktop tells us "ready to watch" but nothing appears on the tv. There are no live agents or there is a 60 minute wait.
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rogika
Visitor
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2 Messages
12 days ago
I have an issue with max also. It keeps asking me to subscribe which i already have.
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