Regular Visitor
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7 Messages
Trouble logging into HBO Max
I cannot log into HBO Max without it sending me back to "connect provider" screen. When I logged in a few months ago, it worked fine. Now using the same password/email it doesn't work. What is the solution?
XfinitySara
Official Employee
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1.5K Messages
1 month ago
Hey there, @maleficient36! Thanks for creating a new post with your MAX login concerns. I'm sorry to hear about the trouble you've had, and I'd love to see what we can do to help! Our team is awesome to work with because we'll always do whatever we can to review and resolve issues quickly. It looks like you initially sent us direct message yesterday, to which we responded:
If you're trying to access HBO Max through your Xfinity account and keep getting redirected to the "provider" screen even after entering your Xfinity password and a separate Max password, it likely means you haven't properly linked your Xfinity account to your Max account; you need to go through the "Connect Your Provider" process within the Max app using your Xfinity login credentials to link them together; this usually involves selecting Xfinity from the list of providers and logging in with your Xfinity ID and password.
Have you tried this process again since we last spoke?
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