U

Visitor

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1 Message

Wed, May 5, 2021 4:53 AM

Titles do not match what is currently playing

Some channels, specifically channel 133 TNNCK displays the titles of the 90's Rewind where they play classic 90's Nick cartoons like Hey Arnold, Rugrats, Rocko's Modern Life, etc. I have a daughter who can only fall asleep to those shows at night. However, when we are away and I use the stream app (even sometimes at home), I notice that the title displayed does not match the shows that are actually playing at the time. This has been going on for months and I was not sure how to report this issue or if anyone else was having the same problem. Is there any way that this can be fixed?

Responses

Official Employee

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328 Messages

1 m ago

Hello, @user_d26e12, how's your day going? I hope all is well. I have 3 young boys and we watch Nickelodeon stuff a lot! I also know how challenging it can be to get them in bed so I want to make sure I give you all the information you need and help.

 

It sounds like the network is making changes to the content that's going to air after the information is downloaded into the guide. This happens sometimes. We will always air what the network tells us to and information is typically loaded into the guide weeks in advance. Sometimes last minutes changes happen, I apologize for any inconvenience.

 

I have seen this happen to us in my home a few times too. If you have X1 recording capabilities I would record some of your favorite shows so that if the shows on at a given time aren't helping your daughter you can watch some recordings! All those 90's classics are great and who doesn't remember Rugrats :) I would not hesitate to record these shows and if you are using the Xfinity Stream app you can also watch them on the go. I hope this helps. If you need us to take a closer look at your services or add recording features send a private message with your name and address anytime. Click on the little chat message bubble icon in the upper right and send a private chat to "Xfinity Support." We can also answer additional questions.

 

 

 

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