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user_nzotvl
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Wednesday, January 24th, 2024 5:53 PM

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Time on my Xfinity Guide is incorrect

I stream Xfinity. I do not have a box, just the modem. I notice when I go to guide, it has the wrong time listed. How can I ensure this gets changed to my correct time and time zone?

Question

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Updated 

9 months ago

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XfinityAmira

Official Employee

 • 

3.8K Messages

10 months ago

Hello @user_nzotvl! Thanks for taking the time to reach out on our Forums. We appreciate you being a customer with us and my team is here to help. I'm happy to hear you're taking advantage of the Xfinity Stream app, I'm an avid user of the app myself. 

 

To better help you, can you please confirm the device you're utilizing to watch the Xfinity Stream app? 

7

0

user_rih03n

4 Messages

@XfinityAmira​ On a Samsung 8k TV

10 months ago

0

user_rih03n

4 Messages

@XfinityAmira​ I was logged in before under my wife's account, so User_rih03n is still me. Thank you

10 months ago

0

XfinityPaula

Official Employee

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1.2K Messages

Hello @user_nzotvl Thanks for letting us know it's still you. We would love to help out with the incorrect time showing on the Xfinity Stream app on the samsung TV. I know that a new firmware was launched recently which seems to have fixed some other issues that were causing the app and device to not work well. Are you able to check the TV for available updates? For the Xfinity stream app, have your tried to log out and back in to the app or uninstall and reinstall the app? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

user_rih03n

4 Messages

Sorry for the delay in replying. I have ensure the latest on my TV is loaded. I have deleted the Xfinity stream app several times, logged back in and still the problem. About two months ago, we reduced the amount of channels we get on Xfinity and had to get a new modium. Not sure if that could be the issues. The only way I can get the right time, is unplug the tv from the wall and plug back in (which is a pain). 

9 months ago

0

XfinityRaul

Official Employee

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1.6K Messages

Thanks for confirming what troubleshooting steps you have taken to resolve this problem on your end, @user_rih03n. To better help you, can you please confirm the device you're utilizing to watch the Xfinity Stream app?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

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