New Poster
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2 Messages
This Video Cannot Be Played Error: TVAPP-00101
Can't use the Stream service at all on my Samsung smart TV. Tried uninstalling and reinstalling. I get the program guide but the same error message on any channel I select.
New Poster
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2 Messages
Can't use the Stream service at all on my Samsung smart TV. Tried uninstalling and reinstalling. I get the program guide but the same error message on any channel I select.
DreamSayerZ
Problem Solver
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518 Messages
2 years ago
@mgdemange Are you connecting to your home network? This error can also occur if you have two or more Xfinity accounts. Refer to this link for more info;
https://www.xfinity.com/support/articles/tvapp00101
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XfinityJessicaA
Official Employee
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330 Messages
2 years ago
Hello @mgdemange We apprecaite you taking the time to reach out to us today. I know how frustrating when the TV service isn't working and we'd be happy to troubleshoot.
Please send me a DM with your name and full address by doing the following:
Ensure you are first signed in, then you will see an icon at the top right of your page.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
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