This network is not included in your current Xfinity TV service

I have used my xfinity account to stream various programs, sports etc on a variety of websites (espn, Fox, cbs, etc). I have begun to receive this message sometimes and nothing that has worked previously (restart, signing out etc) is working. According to other posts I saw this is a common issue and some sort of account reset is required?

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user_a428b1

Visitor

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2 Messages

2 years ago

Have company over for the football game so any prioritization would be greatly appreciated

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XfinityEricB

Official Employee

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2.2K Messages

Hello @user_a428b1, and thanks for reaching out for help with your streaming issue. I would be happy to assist with getting the problem resolved for you.

Can you send us a private message with your full name, name of account holder (if different), and service address?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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2 years ago

0

Xfinity Stream Website

user_a428b1

This network is not included in your current Xfinity TV service

user_a428b1

XfinityEricB

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