Regular Visitor
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3 Messages
The Xfinity Stream App works but the subscribed to channels are unavailable on smart tv
I have two homes. At primary home the streaming apps works fine on smart tv and laptop. At my second home the app opens but says I am not subscribed to channels. I have tried to work with comcast and get no success with no explanation why I am not getting the channels. All of the other apps are working on the tv. I told the agent that it didn't make sense and that I still thought it was on their end. I don't know what to do.
Responses
CCAndrew
Gold Problem Solver
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25.9K Messages
8 m ago
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sandy124
Regular Visitor
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3 Messages
8 m ago
The two accounts are linked with the same login. I believe it would be better to have them separate. I had to make the second house primary on the account before I could get the activation code to work after I deleted the app and reloaded it hoping that may fix it. I am using an Arris router/modem and I have called them to discuss the issue also. Since the other apps on the tv are working, I have tried to chase every possible non-comcast problem.
I have updated tv, deleted and re-installed the app, called Arris, and spend 2 hours on the phone with Comcast. I'm considering just doing without.
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sandy124
Regular Visitor
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3 Messages
8 m ago
Also, the primary account is still active and in another Comcast region, VA. I'm in FL for the winter now. I do have plans to turn off or suspend the VA account once I get the FL situation working or solved.
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Peter97
New Poster
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2 Messages
8 m ago
I'm having the same issue with my LG Smart TV.
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