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user_3619dc
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2 Messages

11/12/2026 11:57 PM

TERRIBLE CHANGES!!

Who decided to change the Xfinity Streaming app and WHY?!!! It is now so “user unfriendly” I am nothing but frustrated! The loss of functionality is sooo disappointing! I cannot imagine any of we users were asking for this. It was working just fine before. I don’t like the look of it, can no longer get information on a program once it’s started, it is way too sensitive in how it responds, and is an absolute mess!!! There was no notice given and why wouldn’t you “trial” it with a test group first to get honest feedback before jerking the rug out from under your loyal customers?!!! Shame on you, Xfinity, for treating us this way!!! 

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9 hours ago

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user_0r9tmj

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2 days ago

I totally agree the changes are now user unfriendly. Previously, you could highlight/select the show to watch and it would give episode and title information for the show currently playing, now it is only to a future upcoming show. This change is also for movies like on TCM which gave movie info of the current listing.  Also, the changes must have been in the works this prior Sunday evening to early Monday (11/8 to 11/9) because two episode shows I had scheduled to record that early Monday did not so they won’t be shown again for years to come.  Additionally, the guide now in block style isn’t as easy to use as the previous condensed style was easier to scroll through. Overall, it might look pretty but definitely not as user friendly as the previous setup.

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XfinityVictor

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2.7K Messages

 

user_0r9tmj With the new Xfinity Stream TV experience, the option to filter the Live TV guide by Favorite Channels is currently unavailable. Favorites are still available on mobile devices, and you can still favorite Sports teams on the TV experience. We know that having to scroll through the full channel guide isn’t a great experience, especially if you’ve already taken the time to set up your favorites. Our team is aware of the issue and is actively working on a solution.

 

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9 hours ago

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user_av2k8n

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1 Message

2 days ago

I agree.  I cannot look up my saved programs because there is no schedule tab.  Very hard to navigate.  Please change back

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dok2

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1 Message

19 hours ago

I loved the old version, this new update is horrible, clunky and missing features!

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4142416206

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1 Message

18 hours ago

I couldn't agree more.  I have been so loyal to Xfinity and now with this change I have to go.  It makes me sad.  20+ years.

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user_5k29m3

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1 Message

10 hours ago

Totally agree!! We really like searching for HD only TV shows and that’s one of the options that was dropped. What the heck why are we going backwards??

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XfinityVictor

Official Employee

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2.7K Messages

10 hours ago

 

user_3619dc With the new Xfinity Stream TV experience, the option to filter the Live TV guide by Favorite Channels is currently unavailable. Favorites are still available on mobile devices, and you can still favorite Sports teams on the TV experience. We know that having to scroll through the full channel guide isn’t a great experience, especially if you’ve already taken the time to set up your favorites. Our team is aware of the issue and is actively working on a solution.

 

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