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Matucker2
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Conversation Starter

Regular Visitor

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15 Messages

Sunday, May 2nd, 2021 2:53 PM

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Tennis channel— can’t set recording remotely on Xfinity Stream app

Unable to set recording of Tennis Channel from Stream app on iPad .  No option given to choose to record from current or future Guide listing.

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Updated 

4 years ago

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user_RobertB

Contributor

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350 Messages

4 years ago

@Matucker2

Hi there! I'd be glad to ensure that this gets looked into further. Please send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. You can do this by clicking on the icon in the upper right corner of their screen and send a message to the shared handle "Xfinity Support"

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user_08a701

Visitor

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2 Messages

@ComcastRob

I have the same problem.   I do not have a X1 TV box.   I use the beta streaming app on the roku and firestick.   I also use a browser on my pc with all three yielding the same results.   Why can't I record the Madrid Tennis on the tennis channel in the daytime.   I record other shows and tennis episodes fine.   The Madrid Tennis will not allow recording the episode or any daytime tennis event.   Please help...  Thanks

4 years ago

0

Matucker2

Regular Visitor

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15 Messages

4 years ago

Don’t understand what you want me to do—send email to Xfinity Support?

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XfinityBrie

Administrator

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672 Messages

Just to clarify, are you trying to record a particular program or the entire channel?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

Matucker2

Regular Visitor

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15 Messages

Any program on TC in future from X stream app

4 years ago

0

XfinityBrie

Administrator

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672 Messages

Understood. Unfortunately, the ability to record an entire channel is not implemented at this time, though we are looking into adding this ability in the future. You're currently able to set either a series recording or record an individual episode. https://comca.st/3nR6D8y

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

Matucker2

Regular Visitor

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15 Messages

I'm not trying to record entire channel.  I'm trying to record this week's tournament play say for Friday, May 7:

ATP/WTA Tennis - Madrid-AT{/WTA, ATP Singles & Doubles Quarterfinals.  4AM-2PM

The listing on Stream app says:

WATCH CHANNEL       MORE INFO

It should also say RECORD

(edited)

4 years ago

0

CCStephanieK

Problem Solver

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909 Messages

To confirm, are you able to set recordings from your cable box or are you also experiencing issues there as well? 

I no longer work for Comcast.

4 years ago

0

Cookie18

New Poster

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5 Messages

4 years ago

I have this exact same issue. There is no record option for the tennis channel when I use the Xfinity app on my iPad or on my windows based PC or on my iPhone. All other channels have the record option. I can record when I use the DVR attached to my TV. 

our Roku TVs do not give us the option either but I understand the Xfinity app is in beta mode on Roku. 

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bt10

Visitor

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2 Messages

4 years ago

I HAVE THE SAME PROBLEM AND IT IS REALLY IRRITATING. THE WHOLE REASON I SWITCHED FROM YOUTUBETV TO XFINITY STREAMING WAS TO WATCH TENNIS CHANNEL. NOW XFINITY WILL NOT LET ME RECORD THE MATCHES FROM MADRID OR ROME (OR PROBABLY ANY OTHER TOURNAMENTS EITHER). WHAT IS THE PROBLEM, XFINITY??

YOU ARE ONE OF THE BIGGEST CABLE PROVIDERS IN THE COUNTRY AND WE ARE STILL LIMPING ALONG WITH YOUR BETA APP? I ALSO SUFFER FROM GLITCHY PLAYBACK: WHEN WATCHING A RECORDING, YOUR APP OFTEN JUST FLIPS ME OUT OF THE PROGRAM..THEN I NEED TO START FROM THE BEGINNING AND FAST FORWARD BACK TO WHERE I WAS IN THE FIRST PLACE. WHY?

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user_3f47e6

Visitor

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1 Message

4 years ago

Hello,

Was this ever resolved? I have been searching the web for an answer to this question. There is no record option in the Xfinity Stream app for iOS when I select a program to watch (i.e. the NBA summer league). I am able to record from the X1 box just fine.

Thank you

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XfinityAmandaB

Official Employee

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2.3K Messages

Hello, there@user_3f47e6, Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with setting a recording up using your Xfinity stream app, but you have definitely come to the right place for assistance. 

If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

Matucker2

Regular Visitor

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15 Messages

4 years ago

No, months later, still not resolved.

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user_5961aa

Visitor

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1 Message

4 years ago

Same problem here. Can’t set tennis channel recording from Xfinity app on iPhone. Bloody infuriating!

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XfinityThomasC

Official Employee

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2.6K Messages

Hello @user_5961aa! Can you direct message us your name and address, please? Make sure you are signed in with your Xfinity credentials.

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

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