New Poster
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2 Messages
Surround Sound - Xfinity Stream app On Insignia Fire TV
I’m using the Stream app on my new Insignia Fire TV and it will not produce surround sound. I tested the same content on a pair of Roku Ultras and both of those played surround sound. What can be done to enable Surround Sound from the stream app on FireTV? My Sonos app is reporting receipt of a Dolby Digital signal, but no sound is playing from the surrounds. Other apps (such as Netflix) produce surround sound just fine from the FireTV.
XfinityRay
Official Employee
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2.3K Messages
2 years ago
Good evening, @Mborkow31. Congratulations on your new TV! The latest information that I have found is that Surround Sound is still not supported on Xfinity Stream at this time. We have put in feedback that we would like to see this added but do not have any information on if/when that will be added.
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Harrry0
Contributor
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26 Messages
2 years ago
As of today, tech support had no idea if 5.1 surround is available.
I don’t believe it is and have had the same experience using a Fire TV 4K Max - works great on Netflix - no surround on Xfinity.
- Some are saying the video resolution is only 720p which is pretty bad considering everyone has at least 1080p
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