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user_ee8710
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2 Messages

Wednesday, June 5th, 2024 3:05 PM

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streamsaver

I signed up for streamsaver bundle last week. I activated Netflix, Peacock and Apple+. when I go to Apple TV it tells me I need to get Apple TV +for 9.99 a month. I have inactive apple tv + account and I used that apple ID info

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1 year ago

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XfinityKei

Official Employee

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2K Messages

1 year ago

Hello @user_ee8710 Thanks for reaching out to us in regard to your login for apple tv+. You've come to the right place for a resolution. Have you tried using your primary Xfinity username and password?

Are you accessing through your Xfinity cable box or through the Appletv box?

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user_nrjfun

2 Messages

1 year ago

Apparently Xfinity doesn’t know what to do either. Spent an hour on the phone with them and they were supposed to call me back and they never did. 

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XfinityMarcos

Official Employee

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2.4K Messages

Hello user_nrjfun, I do quite a bite of streaming, so I get why this is important. Can you please provide a few background details regarding what you're experiencing? This will help me make sure we start in the right direction. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_0mszpy

Visitor

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1 Message

The instructions you posted worked. Thank you. 

1 year ago

0

user_izlowe

Visitor

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1 Message

The link provided doesn't work. It comes back as bad gateway. 

1 year ago

0

XfinityRoberto

Official Employee

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2.1K Messages

Hi there @user_izlowe. I am sorry to hear that the link did not work for you. I have tried the link and it did load up for me. Have you tried to clear out your cache and cookies from your browser?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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user_5jniwg

1 Message

1 year ago

I used to have an apple account (more than 10 years ago), so I am unable to activate my account using the email address that was associated to that Apple account.  I try to activate with my Comcast email, yet I'm having the same issue - I get two options once I access Apple TV+:  free trial or pay 9.99/month.

The xfinity technical rep is [Edit: Inflammatory] - sending me articles about how to activate my account, which I told them when I started the call (an HOUR AGO) didn't work - I click 'activate Apple TV+' from the email I got after I bought the streaming package, and the error is "your account doesn't qualify".

[Edit: Inflammatory]

(edited)

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XfinityMartyR

Official Employee

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2.7K Messages

 

user_5jniwg Have you tried using the Xfinity Primary User 3rd party email to gain access?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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