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user_ee8710
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2 Messages

Wednesday, June 5th, 2024 3:05 PM

streamsaver

I signed up for streamsaver bundle last week. I activated Netflix, Peacock and Apple+. when I go to Apple TV it tells me I need to get Apple TV +for 9.99 a month. I have inactive apple tv + account and I used that apple ID info

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2 months ago

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XfinityKei

Official Employee

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1.1K Messages

6 months ago

Hello @user_ee8710 Thanks for reaching out to us in regard to your login for apple tv+. You've come to the right place for a resolution. Have you tried using your primary Xfinity username and password?

Are you accessing through your Xfinity cable box or through the Appletv box?

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user_ee8710

Visitor

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2 Messages

I have been trying to access through my computer.

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6 months ago

0

XfinityAngie

Official Employee

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1.4K Messages

 

user_ee8710, Give this a try. Let me know if you still need some help. 
  1. Visit customer.xfinity.com/activate-apple-tv-plus. This link will also be sent to your Xfinity email address once you purchase your Streaming App offer.
    • Note: You'll need to be logged in to your Xfinity account.
    • If you have an Apple TV+ subscription from Apple, use the same Apple ID and Apple will transition your billing over.
    • If you already have an Apple TV+ subscription with another provider or Apple One, manage your account with the service provider to avoid duplicate subscriptions.
  2. Click Activate Apple TV+.
    Screenshot of the Apple TV+ activation screen. The header says, Activate your Apple TV+ service today. Below, there's a button that says, Activate Apple TV+.

  3. You’ll be redirected to Apple TV+’s activation page.
  4. Click Continue.
    Screenshot of the Apple TV+ website. The header says, You have Apple TV+ with your Xfinity plan. At the bottom, there's a Continue button.

  5. Enter your existing email address or Apple ID. Then, click Continue and follow the on-screen prompts.
    Screenshot of the Sign In or Sign Up page on the Apple TV+ website. The user can enter their Email or Apple ID. At the bottom, there's a Continue button.
 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 months ago

0

user_eqsc77

1 Message

When I follow your instructions, I (1) click on the link customer.xfinity.com/activate-apple-tv-plus. For step (2) though, I am routed to a webpage that says Your Account is Already Active and the only link on the page is to take me to Apple TV. When I go to Apple TV, the page asks me to sign up for the service. Also, my existing Apple TV account still shows billing that is not Xfinity. Your process (1)-(5) above worked for Netflix, but it does not work for Apple or Peacock.

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3 months ago

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user_0ikl3x

1 Message

This is the same problem I am having. I'm not sure what to do about it either.

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3 months ago

userfpd2185W

1 Message

Yeah this is [Edited: "Language"] dealing with them 😠 😠 😠 on this thing 

(edited)

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2 months ago

0

user_nrjfun

2 Messages

3 months ago

Apparently Xfinity doesn’t know what to do either. Spent an hour on the phone with them and they were supposed to call me back and they never did. 

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XfinityMarcos

Official Employee

 • 

1.9K Messages

Hello user_nrjfun, I do quite a bite of streaming, so I get why this is important. Can you please provide a few background details regarding what you're experiencing? This will help me make sure we start in the right direction. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

0

user_0mszpy

1 Message

The instructions you posted worked. Thank you. 

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2 months ago

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user_izlowe

1 Message

The link provided doesn't work. It comes back as bad gateway. 

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2 months ago

0

XfinityRoberto

Official Employee

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1.5K Messages

Hi there @user_izlowe. I am sorry to hear that the link did not work for you. I have tried the link and it did load up for me. Have you tried to clear out your cache and cookies from your browser?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_5jniwg

1 Message

2 months ago

I used to have an apple account (more than 10 years ago), so I am unable to activate my account using the email address that was associated to that Apple account.  I try to activate with my Comcast email, yet I'm having the same issue - I get two options once I access Apple TV+:  free trial or pay 9.99/month.

The xfinity technical rep is [Edit: Inflammatory] - sending me articles about how to activate my account, which I told them when I started the call (an HOUR AGO) didn't work - I click 'activate Apple TV+' from the email I got after I bought the streaming package, and the error is "your account doesn't qualify".

[Edit: Inflammatory]

(edited)

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XfinityMartyR

Official Employee

 • 

1.5K Messages

 

user_5jniwg Have you tried using the Xfinity Primary User 3rd party email to gain access?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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