2 Messages
StreamSaver Apple tv issue
I successfully activated my apple tv through Xfinitys stream saver bundle and created an account with apple tv and was able to complete my verification via email with apple tv. I tried logging in a few hours later and apple tv claims the info is incorrect. I received a prompt telling me I need to create an apple id account. When I typed the email I used earlier, it said that the email is unavailable meaning my previous account creation was successful and now my account shows it is locked on Apple. I am sure there is nothing wrong on Xfinitys side of things but I submitted a request to review my account I haven't even used yet on apple and await a response. I figured I would post my issues here in case anyone else has this issue and hopefully I can share a solution if I find a solution.
XfinityAldrik
Official Employee
•
1.9K Messages
4 days ago
Thank you for reaching out to us @user_oaht94! We have a dedicated article for activating Apple TV, Netflix, and Peacock with StreamSaver here. You mentioned the Apple account shows locked. Has Apple reached back out to you to unlock the account linked to your email?
2