StreamSaver Apple tv issue

I successfully activated my apple tv through Xfinitys stream saver bundle and created an account with apple tv and was able to complete my verification via email with apple tv. I tried logging in a few hours later and apple tv claims the info is incorrect. I received a prompt telling me I need to create an apple id account. When I typed the email I used earlier, it said that the email is unavailable meaning my previous account creation was successful and now my account shows it is locked on Apple. I am sure there is nothing wrong on Xfinitys side of things but I submitted a request to review my account I haven't even used yet on apple and await a response. I figured I would post my issues here in case anyone else has this issue and hopefully I can share a solution if I find a solution.