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user_9xesvq
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Sunday, June 23rd, 2024 6:27 PM

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Streamsaver activation issues with Netflix

I purchased the Streamsaver package.  I activated Peacock and Apple+ via the activation link with no issues.  The Netflix link states that I am not eligible.  I've attempted to activate this via multiple devices over the past three days.   I only subscribe to Xfinity internet (no X1 box or tv subscription) AND already have a pre-existing Netflix account where the billing cycle ends on the 28th of the month.  What are my next steps?

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Updated 

3 months ago

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XfinityAirelle

Official Employee

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2.2K Messages

6 months ago

 

user_9xesvq 

Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

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user_9xesvq

2 Messages

6 months ago

Through Direct Messaging, I was instructed to cancel my Netflix subscription before it renewed on the 28th.  On the 28th/29th, I should be able to activate my Netflix through Xfinity.  Interesting that they just don't just tell you to do this instead of providing a link to activate for "Current Netflix Subscribers".  I will post once I figure out if this recommendation will work.  

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user_5p10nf

2 Messages

I did that and it still doesn’t work. 

6 months ago

0

XfinityBrianH

Official Employee

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1K Messages

user_5p10nf Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

0

user_nbahzh

1 Message

5 months ago

Have you gotten anything to work or be fixed? I’ve had this issue since July 10th and I’m still waiting for the escalated ticket department to contact me back and fix this. 

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XfinityAirelle

Official Employee

 • 

2.2K Messages

 

user_nbahzh Hi there! Our team will be happy to look into your request to see what happened. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 months ago

0

user_3xtyop

1 Message

4 months ago

I am having the same issue and I have never even had a Netflix account before. Did you ever figure out how to fix it?

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XfinityJanelle

Official Employee

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1.3K Messages

@user_3xtyop Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Netflix subscription. I would be more than happy to offer my assistance looking into this further for you. Have you ever signed up for a free trial even that would have left your email address in their file?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 months ago

0

user_g9qnhr

1 Message

4 months ago

I've been subscribed to Streamsaver since June and all three (Netflix, Apple, Peacock) were activated and working fine. Today, I get an email from Netflix saying my account is on hold and a payment method must be added to continue watching. I also get an email from Apple that my subscription expired. I log onto Apple and cannot watch unless I add a payment method. No email from Peacock but I log on and cannot watch unless a payment method is added also. I contact Xfinity and they assure me my account is activated. I get an email from Xfinity to activate my accounts. I click on activation for all three services and it shows that I'm already activated but when I log in to each streaming service, I cannot watch unless I add a payment method. I go ahead and add credit card info for Netflix and Apple and both services charge me the regular monthly rate. Please help Xfinity.

4

XfinityKassie

Official Employee

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1.4K Messages

 

user_g9qnhr Good morning! We appreciate you reaching out to our Communuity Forums for assistance with your Streamsaver. We have issued a ticket for the issue, and are working on resolving the issue as quickly as possible. Thank you for your patience while we work to resolve the issue, and get your services back up and running. As of right now, you don't need to take any steps on your end. We appreciate you hanging in there during this time. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 months ago

0

user_1k6jyy

8 Messages

@user_g9qnhr​ Did Xfinity resolve this for you? (I hav e the same issue).

3 months ago

0

user_d9ys0s

1 Message

Same issue for me where the StreamSaver apps were working fine until today when I received email from Apple saying subscription expired.  Can't login to Peacock either.   Does Xfinity have a resolution (e.g., resend activation links)?

3 months ago

0

XfinityKrista

Official Employee

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1.5K Messages

Hello @user_d9ys0s, thank you for taking the time to reach out on social media.  I understand your concern with the StreamSaver apps, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 months ago

0

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