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VW12
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37 Messages

Thursday, May 22nd, 2025 1:39 PM

Streaming

Tried to find how to cancel 2 streaming services.  All you get is the dumb bot and no access to assistance.  Supposedly I can access Xfinity settings to unsubscribe - nothing is listed.  How cute is that.  So I go online to "manage" my services - trouble is the only process available is ADD  - how clever ! I am going to get out of this money sucking, low quality pretense of service. 

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Updated 

1 month ago

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37

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XfinityEva

Official Employee

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1.8K Messages

1 month ago

Hi there! Sorry to hear you are experiencing trouble with your services. I would be happy to help with this if you are still having issues. Please send us a direct message with your full name and service address to get started. 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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VW12

Frequent Visitor

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37 Messages

Thanks, but no thanks.  No customer can resolve issues other than buying more.  Auto attendant phone bot and online bot are designed to thwart customers.  I’ve also learned there is no way to appeal when an agent’s script is to inform you that he/she has the ability to make decisions.  Xfinity must think all their customers are stupid if that is the official “line.”  After asking, asking and asking for help, I’m done paying premium prices for no-quality products and zero customer service.  Comcast/Xfinity is hemorrhaging subscribers for these very reasons - certainly is mine.

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1 month ago

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XfinityKassie

Official Employee

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1.8K Messages

@VW12 I can definitely see how it would be frustrating not being able to manage your subscriptions. We are here to help in any way we can. Depending on what streaming service you are trying to cancel, you may need to go through the streaming service itself. In most cases, customer that opt to have a consolidated billing with Xfinity like having everything on one bill to simplify things; but we are just considered the payment method. The subscription itself would be managed on a different level, through the provider. I'd love to help you get in the right direction for getting this taken care of today. Since I will need to access your account, I will need you to send a DM with your information. I look forward to working with you today!  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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VW12

Frequent Visitor

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37 Messages

I've DM'd Xfinity employees before.  I've requested help from Bob Karinshak.  I've visited the Xfinity store.  This has been going on for more than 2 years trying to get fixes.  I am not going to beg to fix sub-par products with no way to fix.  Got lots of talk time with all kinds of Xfinity "helpers."  Not one of them produced anything that worked.  Try to find someone who doesn't know that there is no help.  They will believe you until they consistently hit the wall.

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1 month ago

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XfinityRichard

Official Employee

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2.1K Messages

Hi there, @VW12 I definitely understand your concerns, we're here to help you and get you taken care of. Please send me a DM with your full first and last name, along with your full service address, so that I can assist you further with getting your concerns addressed and resolved.-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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